You may have a problem with the app Amazon Prime of your Apple TV. Indeed, many users Apple Lossless Audio CODEC (ALAC), we were faced with the problem of Prime Video which does not work properly despite a subscription in good standing. At first, it will be necessary identify the origin of the problem, then, once it is identified, you can then move on to corrective actions. Thus, you will find in this article the steps to follow in order to understand where the problem with the application comes from. Amazon Prime as well as the solutions to repair this failure, so that you can watch your favorite movies, shows or series again. Good reading!
Why am I having a problem with the Amazon Prime app on my Apple TV?
Your account may initially Amazon Prime is no longer active. It is also possible that your Internet connection is not optimal, and the app Amazon Prime therefore find it difficult to open and operate normally on your Apple TV. Finally, it is quite possible that you did not do the last update your system Apple TV and that thus, the app Amazon Prime can no longer function optimally.
What if the Amazon Prime app isn't working on my Apple TV?
Now that you have identified the source of the problem with the application Amazon Prime on your Apple TV, it will then be necessary to go to corrective actions in order to resolve the fault as quickly as possible. You will find below the steps to follow depending on the problem identified:
If the problem is with the status of your Amazon Prime account
In this case, we invite you to check the status of your account as soon as possible by going directly to the website ofAmazon Prime. Then open your account page Amazon Prime and check your settings. Check that everything is in order: your subscription, your options ...
If the problem is related to the Internet connection
It may be that your Apple TV is not connected to the Wifi network. In this case, you will need to check the network settings on your Apple TV but also at the level of your Internet box, by making sure that this last one is well lit and well functional. Also check that your Apple TV is not located too far from your Internet box and that no metal object is interposed between your box and your Apple TV.
If the problem is updating my Apple TV
In this case, you will then have to update your Apple TV so that the application Amazon Prime can function optimally on your Apple TV. Here are the steps to update your Apple TV:
- Appointment in Part Settings of your Apple TV
- Go to System
- Press Software updates
- Press Update software
- Press Download when you see the update available
- Press Installer
